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Shipping & Returns

Returns Policy

NO REFUNDS OR RETURNS ON LIQUID PRODUCTS.  THERE IS NO WARRANTY EXPRESSED OR IMPLIED ON ANY PRODUCT SOLD THROUGH CUSTOM COLOR SHOP.  You may have a warranty through the manufacturer of the product, which is the buyers responsibility to confirm,

For non-paint products, you may return most new, unopened items within 30 days of delivery for a refund minus a 20% restocking fee.  Returned items must be received in sellable condition.  Return shipping charges are not reimbursed.  If you have received a defective or incorrect item in your order, please notify us within 3 days of receipt so that we may send you correct items immediately as well as send a prepaid return shipping label for you to send back the incorrect and defective items.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to nearly any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  Please Contact Us for estimates on shipping costs outside the US Mainland.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.



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